Return & refund policy

We at LAURITZ always thrive to provide you the best customer experience. In case of any concern and query we always encourage you to personally reach out to us.

Kindly note, we offer refunds / replacements only in following cases:

• You received a wrong shipment
• You received an expired product
• You received a damaged product

In any of the above case, please raise a return/ replacement request within 7 (seven) days from the date of delivery. To raise a return / refund request in such cases, please drop us an email at

No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the product.

Please allow us 48 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick the order from your doorsteps.

Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a refund within 24 hours.